Our hosted dialler solution brings flexibility, reliability and ease of use into your call centre and most importantly increases agent productivity by up to 400%. Did you know that when manually dialling your customers your agent talk time can be as little as 12 minutes per hour? With our hosted solution your agents talk time can increase to over 44 minutes per hour minimising agent idle time and more importantly increasing sales generating more revenue for your business.
With our pay as you go pricing you are always in control of your budget. We do not charge agent license fees, hosting fees or support fees and unlike in house static diallers there are no ISDN rentals and no expensive servers to buy and maintain.
Features And Benefits.
Pay as you go pricing:
Manage your dialling campaign budget with ease using our pay as you go dial plan with on line top up including automated invoicing. Low balance warnings can be sent to administrators to prompt them to top up if needed. All of our pricing includes per second billing with NO minimum call charge.
100% Call Recording:
All Calls are recorded as standard with full on line access. Calls are fully PCI compliant and backed up at our three data centres for your peace of mind. Search for call recordings by number, Call ID, URN, Date range, Agent, outcome or any combination. Play recording on the fly or save to your own servers for later use.
5 Dialling modes:
Manual, Preview, Progressive, Predictive and broadcast dialling modes. Save money and increase productivity by reducing agent idle time. Advanced answer machine detection ensures only live calls are presented to your agents.
Access from anywhere:
Our hosted solution provides the possibilities for multi sites, from agents working from home to linking overseas centres to your call centre. We have clients who 'Warm up' leads overseas, transfer to the UK to be sold and then transfer the call to another centre to finalise the deal. Report on all of this activity in one place with multiple reporting options.
Live Call Monitoring and Reporting:
Live listen to your agents for training purposes and create full reporting for agents and data sets. Filter by agent, Campaign, dataset, outcome or any combination. create daily and monthly reports to monitor your busiest periods and because there are no licensing fees you can then add more agents on at these times if needed at no extra cost.
Quick set up and Configuration:
We can have you up and running within a few hours, fully compliant and ready to dial. Configure and edit your campaigns with ease safe in the knowledge that our highly skilled support staff are just a phone call away should you need them.
Agent Log in:
Agent log in 1p per minute VOIP
Agent log in 2p per minute through land line dial in.
UK landlines from 1p per minute.
UK mobiles from 7.5p per minute.
All Calls are billed per second with no minimum call duration.
A service charge of 1p per minute applies to all calls connected to a live agent.
All Call charges exclude VAT at the current rate of 20%
Call charges are subject to change without notice. Please contact us today for the most up to date tariffs.